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VW Parts & Tech Help for Aircooled Volkswagen Folks!

*********************** EMAIL SUPPORT is FASTEST
CUST CARE: custservice@aircooled.net

VW QUESTIONS: vwtech@aircooled.net

RETURN REQUESTS: returns@aircooled.net
(all returns must be pre-authorized)

We rely heavily on email as the most efficient and accurate way to serve our customers. Please only contact us by PHONE if you are unable to email for some reason, or if your situation (or tech question) is complicated.

***********************
PHONE SUPPORT is SLOWER
801-453-1906
(Leave MESSAGE for CALL BACK)

We do NOT offer "formal" phone hours, but instead RETURN ALL MESSAGES at a time when we are able to focus on your situation/questions and aren't preoccupied with the flurry of shipments that we are shipping to waiting customers in the busy part of our day. We return calls DURING THE DAY at various times throughout the week as time allows, so please BE PREPARED TO WAIT AT LEAST A FEW DAYS for us to call you back. If you are phoning for status of a backorder or order in process, you may receive your reply by EMAIL.

Aircooled.Net Inc.
379 West 6500 South
Murray, Utah 84107 USA

(all returns must be pre-authorized)

We serve the VW parts and VW Tech needs of owners of aircooled VW Beetle, Volkswagen Bus, Karmann Ghia, Type 181 Thing, VW Type 3 Squareback / Fastback / Squareback, and Type 4 VW. Tech Tips, project advice, and quality parts for VW Restoration, VW Performance and Custom Aircooled VW projects.

Payment FAQs

Do you accept payment by credit card?
We accept VISA and MASTERCARD.  We adhere to secure credit card online transaction protocols fully protected by SSL, but if you are concerned about transmitting payment information over the internet, you can submit your order online without payment info (select Pay by US Postal Money Order to bypass the credit card info entry section), then fax (801-943-4176), phone (801-453-1906), or mail your credit card details to us. Submitting your credit card information manually this way will delay your order processing time.

We do NOT accept AmEx or Discover Card.

Do you accept Paypal?
At this time, we do not accept payment by PayPal since it is a more costly method of accepting payment than a traditional merchant account.

When do you charge my card for my order?
Your credit card is NOT charged when you submit your order online. In most cases, your credit card is billed on the day that we process your order for shipment. If your order contains dropshipped or special order items, or custom made-to-order products, your card will be charged before your order is shipped from the manufacturer (sometimes several weeks before the items will ship). Items that have been prepaid that are subsequently back ordered will be shipped as soon as they become available.

Can I pay by Money Order or Check?
Aircooled.Net NO LONGER accepts personal or business checks. We DO accept payment by US Postal MONEY ORDER. You still must place your order via our online system, but you are not required to enter payment information if you select the “Pay US Postal Money Order” payment option. Orders submitted with Pay by US Postal Money Order selected are not shipped until payment has been received and cleared. Upon receipt of your US Postal Money Order, your order will enter the order processing queue for shipment.

How do I pay by Bank Wire Transfer?
Aircooled.Net accepts payment via Bank Wire Transfer. Anyone may opt to pay for their order using this payment method, but it is most often INTERNATIONAL ORDERS that use this payment method since our International Payment Policies sometimes require payment by Bank Wire Transfer (i.e. for custom-made, non-returnable items and for orders totaling more than $500.00 USD). If you are an international customer, be sure to read our International Policy Information for details.

In all cases of payment by Bank Wire Transfer, there is a Wire Transfer Fee added to the order total:

  • transfers from within the USA $20.00
  • transfers from outside the USA $39.00

If you state in your SPECIAL INSTRUCTIONS that you will be paying by bank wire transfer, then you will receive an email with your final order total and the necessary Bank and Account information when your order is ready to ship. Or you can send an email to custservice@aircooled.net to obtain our Bank Wire Transfer Information.