VW Parts Discounts via Facebook Follow @aircoolednet VW Parts on Twitter Join the Aircooled.Net Mailing List for VW Parts Discounts, Deals and Sales Alerts
Like, Follow, or Subscribe for VW Parts Deals & Sales Alerts

VW Parts & Tech Help for Aircooled Volkswagen Folks!

*********************** EMAIL SUPPORT is FASTEST
CUST CARE: custservice@aircooled.net

VW QUESTIONS: vwtech@aircooled.net

RETURN REQUESTS: returns@aircooled.net
(all returns must be pre-authorized)

We rely heavily on email as the most efficient and accurate way to serve our customers. Please only contact us by PHONE if you are unable to email for some reason, or if your situation (or tech question) is complicated.

***********************
PHONE SUPPORT is SLOWER
801-453-1906
(Leave MESSAGE for CALL BACK)

We do NOT offer "formal" phone hours, but instead RETURN ALL MESSAGES at a time when we are able to focus on your situation/questions and aren't preoccupied with the flurry of shipments that we are shipping to waiting customers in the busy part of our day. We return calls DURING THE DAY at various times throughout the week as time allows, so please BE PREPARED TO WAIT AT LEAST A FEW DAYS for us to call you back. If you are phoning for status of a backorder or order in process, you may receive your reply by EMAIL.

Aircooled.Net Inc.
379 West 6500 South
Murray, Utah 84107 USA

(all returns must be pre-authorized)

We serve the VW parts and VW Tech needs of owners of aircooled VW Beetle, Volkswagen Bus, Karmann Ghia, Type 181 Thing, VW Type 3 Squareback / Fastback / Squareback, and Type 4 VW. Tech Tips, project advice, and quality parts for VW Restoration, VW Performance and Custom Aircooled VW projects.

Warranty Return Instructions

 

Defective Parts Warranty Information

All parts purchased from Aircooled.Net are warranted to be free of defects. In the event that a part sold by Aircooled.Net is shown to be defective within 90 days of invoice/shipment, Aircooled.Net will promptly replace or repair the defective part, or credit your account the full purchase price of the product. In order to be covered by warranty, parts must be returned to Aircooled.Net within 90 days of invoice/shipment for inspection and warranty processing.
 

There are only two “warranty” situations:
  1. Defective upon inspection/installation
  2. Part failed with normal/intended use

 

Warranties are valid only for original purchaser with receipt.
Liability is limited to cost of the replacement part. Normal wear and tear, shop labor, and any other costs are not included.
In other words, since Aircooled.Net does not have any direct involvement in the installation of parts on any vehicle, we can make no guarantee of any costs associated with damage due to failure of an installed part. The only way to ensure the quality of installation is to have all parts installed by a professional and/or licensed mechanic. All advice, product or project support, or other forms of assistance given to customers by representatives of Aircooled.Net is accepted and used by customers at their own risk.

 

Aircooled.Net Warranty Return for Refund Criteria

  • Return Authorization Email Requests for defects under warranty must be submitted within 90 days of date of invoice/shipment.
  • Return Requests received after the 90 day warratny period will be considered on a case by case basis and MAY be subject to a 20% restocking fee.
  • All items returned under warranty are subject to inspection and approval by Aircooled.Net and/or the product manufacturer.
  • Do NOT send items back to Aircooled.Net until AFTER you have received a Return Authorization Response Email instructing you to do so.
When AUTHORIZED warranty items are received by our warehouse, they must still PASS INSPECTION / APPROVAL FOR WARRANTY PROCESSING.

Step-by-Step Warranty Return Instructions

The following instructions apply to returns under the 90 day Warranty Against Defects Guarantee. (There are different instructions for items being returned under the Customer Satisfaction Guarantee .)
We recommend that you print this page out for reference.
STEP 1 – EMAIL FOR AUTHORIZATION
Send an emailed REQUEST FOR RETURN AUTHORIZATION to . Return Authorization Requests must be received within 90 days of invoice/shipment date. The email must include a detailed DESCRIPTION/REASON that you are returning the items (this is so that we can track and address the reason(s) to reduce or prevent future returns – your reason will NOT affect your return product eligibility). Please note that we can only process returns and refunds for items that were purchased from Aircooled.Net and that meet our Return for Refund Criteria above.
STEP 2 – AWAIT AUTHORIZATION RESPONSE
Within 5 business days, you will receive an email entitled RETURN AUTHORIZATION INFORMATION. Assuming your return request satisfies Aircooled.Net Product Return Criteria, the email will include return shipping instructions (including address) and the name of the Aircooled.Net employee who is authorizing your Return. **It is the customer’s responsibility to ensure that a return item meets the Return for Refund Criteria above** Email “Authorization” to send items back to Aircooled.Net for inspection and processing is NOT a guarantee that your return will be eligible for a refund, repair or exchange.
STEP 3 – INCLUDE PAPERWORK
Make a COPY OF YOUR ORIGINAL INVOICE, and a print out of your RETURN AUTHORIZATION INFORMATION EMAIL, and enclose both in the return carton. You must note on the paperwork HOW you would like your return to be handled – i.e. exchange, repair, refund, credit on account to be used against a future order, etc.
STEP 4 – ADEQUATELY PACKAGE AND INSURE YOUR SHIPMENT
Be sure to wrap the return package securely and according to carrier instructions. Damage incurred during return shipping due to inadequate protection will render the item INELIGIBLE for return, repair, or exchange under the Warranty Program. For your protection, please use UPS or INSURED Parcel Post for return shipments. Items not received by Aircooled.Net, Inc. will not be refunded. MOST authorized returns should be returned to the address below – however there are some exceptions, so DO NOT ship to this address without first reviewing your RETURN AUTHORIZATION INFORMATION EMAIL for applicable return instructions:
Aircooled.Net, Inc. Returns
362 W. 6100 South, Unit A
Murray, Utah 84107
STEP 5 – RETURN PROCESSING TIME and ELIGIBILITY
Please allow up to two weeks AFTER your package is received at Aircooled.Net for your return package to be processed. Once your items have been inspected and it has been determined that your return meets the necessary criteria, you will be refunded the appropriate amount according to the following terms:
Paid by check or money order: Any credited amount less than $10.00 will be applied as a credit on file to your Aircooled.Net account. For credits of $10.00 or more you may leave the amount on file or request that a refund check be mailed to you.
OR
Paid by credit card: Any credited amount less than $10.00 will be applied as a credit on file to your Aircooled.Net account. For credits of $10.00 or more: the credited amount will be refunded to the same credit card that paid for the order OR you may request that the amount be applied against a pending order or left as a credit on file for a future order.
STEP 6 – CUSTOMER RECORD OF RETURN
A Return Credit Memo and associated credit card ‘credit’ receipt, account statement, or refund check will be sent (via regular mail) to the billing address that was submitted at the time your order was placed.
* Terms of Service and Policies are subject to change without notice.