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VW Parts & Tech Help for Aircooled Volkswagen Folks!

*********************** EMAIL SUPPORT is FASTEST
CUST CARE: custservice@aircooled.net

VW QUESTIONS: vwtech@aircooled.net

RETURN REQUESTS: returns@aircooled.net
(all returns must be pre-authorized)

We rely heavily on email as the most efficient and accurate way to serve our customers. Please only contact us by PHONE if you are unable to email for some reason, or if your situation (or tech question) is complicated.

***********************
PHONE SUPPORT is SLOWER
801-453-1906
(Leave MESSAGE for CALL BACK)

We do NOT offer "formal" phone hours, but instead RETURN ALL MESSAGES at a time when we are able to focus on your situation/questions and aren't preoccupied with the flurry of shipments that we are shipping to waiting customers in the busy part of our day. We return calls DURING THE DAY at various times throughout the week as time allows, so please BE PREPARED TO WAIT AT LEAST A FEW DAYS for us to call you back. If you are phoning for status of a backorder or order in process, you may receive your reply by EMAIL.

Aircooled.Net Inc.
379 West 6500 South
Murray, Utah 84107 USA

(all returns must be pre-authorized)

We serve the VW parts and VW Tech needs of owners of aircooled VW Beetle, Volkswagen Bus, Karmann Ghia, Type 181 Thing, VW Type 3 Squareback / Fastback / Squareback, and Type 4 VW. Tech Tips, project advice, and quality parts for VW Restoration, VW Performance and Custom Aircooled VW projects.

Satisfaction Guarantee

30 Day Money Back Satisfaction Guarantee

If a product you purchased from Aircooled.Net does not meet your expectations or you are unable to use a part for any reason, you may return it within 30 days from date of invoice, in original packaging and new condition. We will quickly resolve any issue through technical assistance, replacement, credit or a 100% refund of the purchase price of qualified items by following the step-by-step procedure below.

Aircooled.Net 30-Day Return for Refund Criteria

Do NOT send items back to Aircooled.Net until AFTER you have received a Return Authorization Response Email instructing you to do so.
  • Return Authorization Email Requests must be submitted within 30 days of date on invoice.
  • Return Requests received after the 30 day return period will be considered on a case by case basis and MAY be subject to a 20% restocking fee.
  • All items must be received back at Aircooled.Net in unused/undamaged condition with original packaging, instructions and/or accessories.
  • Items returned without original packaging and materials MAY be subject to a 20% restocking fee, even if they are received within the allowable return period.
  • Damaged items (i.e. damaged in transit) or items in un-resellable condition will not be eligible for refund even if they are received within the allowable return period.
  • Shipping costs will only be refunded if the return is a result of a warehouse or packaging error.

When properly authorized and qualified return items are received by our warehouse, you will be appropriately credited for the purchase price of the item(s), minus any applicable fees or discounts.

Step-by-step Product Return Instructions

The following instructions apply to returns under the 30 day Satisfaction Guarantee. (There are different instructions for items being returned under warranty for defect or product failure. Click here for Instructions for RETURN OF A DEFECTIVE PRODUCT UNDER WARRANTY)
We recommend that you print this page out for reference.
STEP 1 – EMAIL FOR AUTHORIZATION
Send an emailed REQUEST FOR RETURN AUTHORIZATION to . Return Authorization Requests must be received within 30 days of invoice date. The email must include the REASON that you are returning the described items (this is so that we can track and address the reason(s) to reduce or prevent future returns – your reason will NOT affect your return product eligibility). Please note that we can only process returns and refunds for items that were purchased from Aircooled.Net and that meet our Return for Refund Criteria above.
STEP 2 – AWAIT AUTHORIZATION RESPONSE
Within 5 business days, you will receive an email entitled RETURN AUTHORIZATION INFORMATION. Assuming your return request satisfies Aircooled.Net Product Return Criteria, the email will include return shipping instructions (including address) and the name of the Aircooled.Net employee who is authorizing your Return. By the way, it is the customer’s responsibility to ensure that a return item meets the Return for Refund Criteria above. Email “Authorization” to send items back to Aircooled.Net for inspection and processing is NOT a guarantee that your return will be eligible for a full refund.
STEP 3 – FILL OUT AND ENCLOSE PAPERWORK
Make a COPY OF YOUR ORIGINAL INVOICE, and a print out of your RETURN AUTHORIZATION INFORMATION EMAIL, and enclose both in the return carton. You must note on the paperwork HOW you would like your return to be handled – i.e. exchange, refund, credit on account to be used against a future order, etc.
STEP 4 – ADEQUATELY PACKAGE AND INSURE YOUR SHIPMENT
Be sure to wrap the return package securely and according to carrier instructions. For your protection, please use UPS or INSURED Parcel Post for return shipments. Items not received by Aircooled.Net, Inc. will not be refunded. MOST authorized returns should be returned to the address below – however there are some exceptions, so DO NOT ship to this address without first reviewing your RETURN AUTHORIZATION INFORMATION EMAIL for applicable return instructions:
Aircooled.Net, Inc. Returns
362 W. 6100 South, Unit A
Murray, Utah 84107
STEP 5 – RETURN PROCESSING TIME and ELIGIBILITY
Please allow up to two weeks AFTER your package is received at Aircooled.Net for your return package to be processed. Once your items have been inspected and it has been determined that your return meets the necessary criteria, you will be refunded the appropriate amount according to the following terms:
Paid by check or money order: Any credited amount less than $10.00 will be applied as a credit on file to your Aircooled.Net account. For credits of $10.00 or more you may leave the amount on file or request that a refund check be mailed to you.
OR
Paid by credit card: Any credited amount less than $10.00 will be applied as a credit on file to your Aircooled.Net account. For credits of $10.00 or more: the credited amount will be refunded to the same credit card that paid for the order OR you may request that the amount be applied against a pending order or left as a credit on file for a future order.
STEP 6 – CUSTOMER RECORD OF RETURN
A Return Credit Memo and associated credit card ‘credit’ receipt, account statement, or refund check will be sent (via regular mail) to the billing address that was submitted at the time your order was placed.
*All Aircooled.Net Terms of Service and Policies, including Return Policies are subject to change without notice*