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Aircooled.Net
30-Day Return for Refund Criteria
- Return
Authorization Email Requests must be submitted within 30 days of date
on invoice.
- Return
Requests received after the 30 day return period will be considered
on a case by case basis and MAY be subject to a 20% restocking fee.
- All
items must be received back at Aircooled.Net in unused/undamaged condition
with original packaging, instructions and/or accessories.
- Items
returned without original packaging and materials MAY be subject to
a 20% restocking fee, even if they are received within the allowable
return period.
- Damaged
items (i.e. damaged in transit) or items in un-resellable condition
will not be eligible for refund even
if they are received within the allowable return period.
Do NOT
send items back to Aircooled.Net until AFTER you have received a Return
Authorization Response Email instructing you to do so.
When AUTHORIZED
return items are received by our warehouse, your account will be credited
for the purchase price of the item (minus any applicable fees or discounts).
Shipping costs will only be refunded if the return is a result of a
warehouse or packaging error.
30
Day Money Back Satisfaction Guarantee - If
a product you purchased from Aircooled.Net does not meet your expectations
or you are unable to use a part for any reason, you may return it within
30 days from date of invoice, in original packaging and new condition.
We will quickly
resolve any issue through technical assistance, replacement, credit
or a 100% refund
of the purchase price of the items by following the step-by-step procedure
below.
Step-by-step
Product Return Instructions
The
following instructions apply to returns under the 30 day Satisfaction
Guarantee. (There are different instructions for items being returned
under warranty for defect or product failure  .)
We
recommend that you print this page out for reference.
STEP 1 - EMAIL
FOR AUTHORIZATION
Send
an emailed REQUEST FOR RETURN AUTHORIZATION to  .
Return Authorization Requests must be received within 30 days of invoice
date. The email must include the REASON that you are returning the
described items (this is so that we can track and address the reason(s)
to reduce or prevent future returns - your reason will NOT affect
your return product eligibility). Please note that we can only process
returns and refunds for items that were purchased from Aircooled.Net
and that meet our Return for Refund Criteria above.
STEP 2 -
AWAIT AUTHORIZATION RESPONSE
Within
5 business days, you will receive an email entitled RETURN AUTHORIZATION
INFORMATION. Assuming your return request satisfies Aircooled.Net
Product Return Criteria, the email will include return shipping
instructions (including address) and the name of the Aircooled.Net
employee who is authorizing your Return. By the way, it is the customer's
responsibility to ensure that a return item meets the Return for
Refund Criteria above. Email "Authorization" to send items
back to Aircooled.Net for inspection and processing is NOT a guarantee
that your return will be eligible for a full refund.
STEP 3 - INCLUDE
PAPERWORK
Make
a COPY OF YOUR ORIGINAL INVOICE, and a print out of your RETURN AUTHORIZATION
INFORMATION EMAIL, and enclose both in the return carton. You must
note on the paperwork HOW you would like your return to be handled
- i.e. exchange, refund, credit on account to be used against a future
order, etc.
STEP
4 - ADEQUATELY PACKAGE AND INSURE YOUR SHIPMENT
Be
sure to wrap the return package securely and according to carrier instructions.
For
your protection, please use UPS or INSURED Parcel Post for return shipments.
Items not received by Aircooled.Net, Inc. will not be refunded.
MOST authorized returns
should be returned to the address below - however there are some exceptions,
so DO NOT ship to this address without first reviewing your RETURN AUTHORIZATION
INFORMATION EMAIL for applicable return instructions:
Aircooled.Net,
Inc. Returns
362 W. 6100 South, Unit A
Murray, Utah 84107
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STEP
5 - RETURN PROCESSING TIME and ELIGIBILITY
Please allow up to two weeks AFTER your package is received at Aircooled.Net
for your return package to be processed. Once your items have been inspected
and it has been determined that your return meets the necessary criteria,
you will be refunded the appropriate amount according to the following
terms:
Paid by check
or money order: Any credited amount less than $10.00 will be applied
as a credit on file to your Aircooled.Net account. For credits of
$10.00 or more you may leave the amount on file or request that
a refund check be mailed to you.
OR
Paid by credit
card: Any credited amount less than $10.00 will be applied as a
credit on file to your Aircooled.Net account. For credits of $10.00
or more: the credited amount will be refunded to the same credit
card that paid for the order OR you may request that the amount
be applied against a pending order or left as a credit on file for
a future order.
STEP
6 - CUSTOMER RECORD OF RETURN
A Return
Credit Memo and associated credit card 'credit' receipt, account statement,
or refund check will be sent (via regular mail) to the billing address
that was submitted at the time your order was placed.
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*
Terms of Service and Policies are subject to change without notice.
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