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Aircooled.Net
Warranty Return for Refund Criteria
- Return
Authorization Email Requests for defects under warranty must be submitted
within 90 days of date of invoice/shipment.
- Return
Requests received after the 90 day warratny period will be considered
on a case by case basis and MAY be subject to a 20% restocking fee.
- All items
returned under warranty are subject to inspection and approval by Aircooled.Net
and/or the product manufacturer.
Do NOT
send items back to Aircooled.Net until AFTER you have received a Return
Authorization Response Email instructing you to do so.
When AUTHORIZED
warranty items are received by our warehouse, they must still PASS INSPECTION
/ APPROVAL FOR WARRANTY PROCESSING.
There are only
two "warranty" situations:
- Defective upon
inspection/installation OR
- Part failed
with normal/intended use
Defective
Parts Warranty Information
All parts purchased
from Aircooled.Net are warranted to be free of defects. In the event that
a part sold by Aircooled.Net is shown to be defective within 90 days of
invoice/shipment, Aircooled.Net will promptly replace or repair the defective
part, or credit your account the full purchase price of the product. In
order to be covered by warranty, parts must be returned to Aircooled.Net
within 90 days of invoice/shipment for inspection and warranty processing.
Warranty applies
to original purchaser with receipt. Liability is limited to cost of the
replacement part. Normal wear and tear,
shop labor, and any other costs are not included.
In other words,
since Aircooled.Net does not have any direct involvement in the installation
of parts on any vehicle, we can make no guarantee of any costs associated
with damage due to failure of an installed part. The
only way to ensure the quality of installation is to have all parts installed
by a professional and/or licensed mechanic. All advice, product
or project support, or other forms of assistance given to customers
by representatives of Aircooled.Net is accepted and used by customers
at their own risk.
Step-by-step
Warranty Return Instructions
The following instructions apply to
returns under the 90 day Warranty Against Defects Guarantee. (There are
different instructions for items being returned under the Customer Satisfaction
Guarantee  .)
We
recommend that you print this page out for reference.
STEP 1 - EMAIL
FOR AUTHORIZATION
Send
an emailed REQUEST FOR RETURN AUTHORIZATION to  .
Return Authorization Requests must be received within 90 days of invoice/shipment
date. The email must include a detailed DESCRIPTION/REASON that you
are returning the items (this is so that we can track and address the
reason(s) to reduce or prevent future returns - your reason will NOT
affect your return product eligibility). Please note that we can only
process returns and refunds for items that were purchased from Aircooled.Net
and that meet our Return for Refund Criteria above.
STEP 2 - AWAIT
AUTHORIZATION RESPONSE
Within
5 business days, you will receive an email entitled RETURN AUTHORIZATION
INFORMATION. Assuming your return request satisfies Aircooled.Net
Product Return Criteria, the email will include return shipping instructions
(including address) and the name of the Aircooled.Net employee who
is authorizing your Return. **It is the customer's responsibility
to ensure that a return item meets the Return for Refund Criteria
above** Email "Authorization" to send items back to Aircooled.Net
for inspection and processing is NOT a guarantee that your return
will be eligible for a refund, repair or exchange.
STEP 3 - INCLUDE
PAPERWORK
Make
a COPY OF YOUR ORIGINAL INVOICE, and a print out of your RETURN AUTHORIZATION
INFORMATION EMAIL, and enclose both in the return carton. You must note
on the paperwork HOW you would like your return to be handled - i.e.
exchange, repair, refund, credit on account to be used against a future
order, etc.
STEP
4 - ADEQUATELY PACKAGE AND INSURE YOUR SHIPMENT
Be sure
to wrap the return package securely and according to carrier instructions.
Damage
incurred during return shipping due to inadequate protection will render
the item INELIGIBLE for return, repair, or exchange under the Warranty
Program. For your protection, please use UPS or INSURED Parcel Post for
return shipments. Items not received by Aircooled.Net, Inc. will not be
refunded. MOST
authorized returns should be returned to the address below - however there
are some exceptions, so DO NOT ship to this address without first reviewing
your RETURN AUTHORIZATION INFORMATION EMAIL for applicable return instructions:
Aircooled.Net,
Inc. Returns
362 W. 6100 South, Unit A
Murray, Utah 84107
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STEP
5 - RETURN PROCESSING TIME and ELIGIBILITY
Please allow up to two weeks AFTER your package is received at Aircooled.Net
for your return package to be processed. Once your items have been inspected
and it has been determined that your return meets the necessary criteria,
you will be refunded the appropriate amount according to the following
terms:
Paid by check
or money order: Any credited amount less than $10.00 will be applied
as a credit on file to your Aircooled.Net account. For credits of
$10.00 or more you may leave the amount on file or request that a
refund check be mailed to you.
OR
Paid by credit
card: Any credited amount less than $10.00 will be applied as a credit
on file to your Aircooled.Net account. For credits of $10.00 or more:
the credited amount will be refunded to the same credit card that
paid for the order OR you may request that the amount be applied against
a pending order or left as a credit on file for a future order.
STEP
6 - CUSTOMER RECORD OF RETURN
A Return
Credit Memo and associated credit card 'credit' receipt, account statement,
or refund check will be sent (via regular mail) to the billing address
that was submitted at the time your order was placed.
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*
Terms of Service and Policies are subject to change without notice.
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