|Customer Service |
Email firstname.lastname@example.org Please use email (or the contact form) to send your order status or customer service inquiry. Doing so allows us to gather the most up to date information regarding your order before we email you back. Electronic correspondence also allows for easy reference for both of us as we process your order. We can respond to approximately 5 email inquiries in the same amount of time it takes to serve one phone call and we rely on the time we save to be able to do the necessary footwork associated with acquiring hard-to-find items from over 100 suppliers, and to process and ship orders out in as timely a manner as possible!We understand that there are some situations that warrant a telephone call. Our telephone number is (801) 453-1906, and we do our best to answer the phone Tuesday – Friday from 10am – 4pm (MST). But even during our posted phone hours, we aren’t always able to answer. We process a lot of orders with a relatively small staff so there are periods during the day when we are rushing to meet shipping deadlines. You may also get a busy signal if we are already on with another customer. Please either call back, or send us an email.
Our entire shipping system is set up to function off of orders submitted via our website. For this, and for accuracy reasons we generally do NOT to take orders by telephone. We will ask you to place your order via our ONLINE system even if you are on the phone with us getting your questions answered.
|Contact Form |
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|Our Address |
Aircooled.Net VW Parts
Do NOT ship return items to this address without prior authorization. Read and follow our Guarantee, Warranty Info and Return Authorization Instructions to obtain an RGA for any items you need to return.