Order Shipping FAQs

Each time a package ships, our system auto-generates a shipment notification E-mail that includes a link to your package tracking online (for carriers that provide that service). After you receive the emailed shipment notification, please allow up to 24 hours for tracking information to update within the carriers tracking system. 
If you don’t receive it for some reason (spam blocker?),  you can also log into your customer account to retrieve the tracking link. (Go to Order History, click on “View Details” and the link to tracking will be near the top underneath your order status).  

Generally speaking, we try to honor the shipping carrier and method that you select during your online order request submission.

But on the other hand, there are many situations that arise where the requested method either doesn’t make sense from a cost perspective, isn’t possible for the specified items or address, or where split-shipment due to backorder changes the package weight and/or dimensions substantially enough to warrant switching to a different shipping carrier or ship-method. In those cases, we utilize our judgement (based on 20 years of experience packaging, protecting, & shipping VW parts) to make shipping carrier or shipping method changes if by doing so we can pass through cost savings OR upgrade your shipping speed for comparable cost. 

Sorry, but with the exception of orders being paid by US Postal Money Order or Wire Transfer, we do NOT provide shipping quotes.

Our policy to not provide manually calculated shipping estimates is based on a lot of experience, and the explanation is as follows: In order for our warehouse to give a “final/verified” shipping quote for a specific combination of items, all the items have to be pulled from inventory, packaged and weighed and measured. Doing this manual ship quote procedure takes valuable time away from the expediting of already submitted orders, causing delays for the committed and eager customers who have placed their trust in us on the basis of our online system’s estimated shipping cost, and our promise that we always do everything in our power to minimize shipping costs, and adjust to pass through any available savings to our customers.

In the past, it has overwhelmingly been our unfortunate experience that after we go to the lengths necessary to provide a final/verified shipping quote for a person who is only contemplating placing an order, far more often than not, the order does not occur, and than all the products have to then get unwrapped and put back into inventory. Sadly, the “tire-kickers” of the world have spoiled it for those of you who may sincerely intend to proceed with an order.

The bottom line is this: Shipping and Insurance costs what it costs based on the weight, size and value of your requested items! If you need the products, then the price your selected carrier charges to deliver them to you is a necessary evil to get them to you. Since you already have our promise not to overcharge you on shipping, you can obtain a reasonably close estimate by visiting your carrier of choice’s website and using their online ship cost estimator software. You may need our “Ship From” Zip/Postal Code, which is 84107. And you can get a comparative based cost by estimating the weight and size of your requested items. The carrier shipping cost calculators linked below are excellent tools, and we recommend that you use them if you are concerned or wondering what kind of shipping rates (ie. oversize, insurance cost, speed of delivery) will apply to your order.

You should select the option for ECONO US POSTAL shipping method, and if your order contains only jets and/or small/light items then we would automatically process it for a First Class shipment and adjust the final shipping cost down to the minimum shipping charge for an order.
Even somewhat small or flat metal objects can’t ship in a regular envelope because they are metal and a regular envelope will rip in the letter handling machines that the postal system uses, so either a large padded envelope or small box are used for 1st class shipments. And with insurance also added, that brings cost up to close to our $7 shipping minimum charge in most cases.

We advise in multiple places throughout the site and during checkout that submitted Order Requests have the potential to be delayed by backordered items, payment problems, and also are subject to the current processing/fulfillment queue times which fluctuate according to order volume. We apologize for the inconvenience and promise you that we are working diligently to get this order shipped for  you as quickly as possible.  

Our online order system does NOT currently have any “automatic backorder notification” ability that includes the specifics of estimated times for items on backorder. However, if you have a specific timeframe within which your order must be processed (i.e. if you are not able to wait for whatever time is necessary for us to collate everything on your order so that it can ship to you in its entirety), please let us know VIA EMAIL so that we can adjust the processing of your order accordingly. We are happy to provide a detailed/itemized backorder status with available supplier-level ETA information in response to a request via email. If you would prefer to cancel the backordered items, and have us ship only the in-stock portion of your order request, we can accommodate that promptly upon your notification. 

It is Aircooled.Net’s policy to pass along to customers shipping charges that reflect close to the actual costs associated with shipping, insurance, packaging materials and handling for their specific packages.

Read more about our shipping policies here: https://vwparts.aircooled.net/articles.asp?ID=244

We realize that it is disappointing for our customers (and for us too!) when certain items go onto our backorder and/or temporarily unavailable list, but the nature of the aircooled vw aftermarket and OEM parts business is that these items sometimes do suddenly become available again even after supply has been limited. For this reason, we cannot and do not offer any guarantee of in-stock status or ship-by date at the time that you order.

Read more about our policies here: http://vwparts.aircooled.net/help_answer.asp?ID=11

Each time you place an order via our checkout system, we give you the opportunity to select your preferred shipping carrier and method. Next to each option is a rough estimate of the cost for that selection.

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