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Frequently Asked Questions - How can we help? See all FAQs
At this time we do not maintain a printed catalog, so we are not able to mail you one.
Since our company’s inception, we have concentrated our efforts on providing the best web-based delivery of VW project technical support, and efficient parts ordering found anywhere on the internet. The time and expense involved in publishing a paper-based catalog for a traditional style mail out is cost-prohibitive compared to the realtime, up-to-date catalog we can provide to our customers online.
We hope that you will be able to find a way to access our online product catalog via the web. We love to help people like yourself to restore, maintain, and get the most out of their aircooled Volkswagens!
It is Aircooled.Net’s policy to pass along to customers shipping charges that reflect close to the actual costs associated with shipping, insurance, packaging materials and handling for their specific packages.
Each time you place an order via our checkout system, we give you the opportunity to select your preferred shipping carrier and method. Next to each option is a rough estimate of the cost for that selection.
Even if your package is visibly damaged, you should have the carrier notate that damage is visible, but still SIGN FOR and ACCEPT IT. If you refuse it, it can invalidate carrier insurance and may also delay replacement order shipping. KEEP ALL OF THE PACKAGING MATERIALS, including the shipping box, as they will be needed for inspection if an insurance claim becomes necessary.
Report the issue to us via email immediately upon discovery (within 10 days of date of delivery). We will then either initiate a claim on your behalf OR you might be instructed to contact the carrier directly — but you MUST start by reporting the problem to us to ensure proper procedure is followed.
We accept VISA and MASTERCARD. You can also mail payment by US Postal Money order or request the details for WIRE TRANSFER payment.
We do NOT accept AmEx or Discover Card or PAYPAL.
We do not accept personal, business, or cashier’s checks.
Quality VW Parts & Info for Aircooled VW Enthusiasts
Aircooled.Net is the VW parts catalog and acquisition service for people who love their aircooled VWs, and want the truth about the parts they put on their car. Since 1999, Aircooled.Net has been helping aircooled VW enthusiasts to restore, maintain, and customize their Volkswagens with quality technical information and VW parts that Work, Fit, and Last.
Our detailed product descriptions have always distinguished us from other parts retailers. In our VW Parts Catalog, we strive to give you the details you need to make informed VW parts buying decisions that are right for your aircooled VW, as well as your budget.
We are constantly working to provide an even more comprehensive collection of quality-screened VW parts than ever before. If you can’t find a VW part that you are looking for in our online catalog (at https://vwparts.aircooled.net), send us an email. We’ll check availability for you!